105 lines
4.5 KiB
Python
105 lines
4.5 KiB
Python
# -*- coding: utf-8 -*-
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# Copyright 2012 Google Inc. All Rights Reserved.
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#
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# Licensed under the Apache License, Version 2.0 (the "License");
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# you may not use this file except in compliance with the License.
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# You may obtain a copy of the License at
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#
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# http://www.apache.org/licenses/LICENSE-2.0
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#
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# Unless required by applicable law or agreed to in writing, software
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# distributed under the License is distributed on an "AS IS" BASIS,
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# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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# See the License for the specific language governing permissions and
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# limitations under the License.
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"""Additional help about technical and billing support."""
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from __future__ import absolute_import
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from __future__ import print_function
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from __future__ import division
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from __future__ import unicode_literals
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from gslib.help_provider import HelpProvider
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_DETAILED_HELP_TEXT = ("""
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<B>TECHNICAL SUPPORT</B>
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If you have any questions or encounter any problems with Google Cloud Storage,
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please first read the `FAQ <https://cloud.google.com/storage/docs/faq>`_.
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If you still have questions please use one of the following methods as
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appropriate, providing the details noted below:
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A) For API, tool usage, or other software development-related questions,
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please search for and post questions on Stack Overflow, using the official
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`google-cloud-storage tag
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<http://stackoverflow.com/questions/tagged/google-cloud-storage>`_. Our
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support team actively monitors questions to this tag and we'll do our best to
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respond.
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B) For gsutil bugs or feature requests, please check if there is already a
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`existing GitHub issue <https://github.com/GoogleCloudPlatform/gsutil/issues>`_
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that covers your request. If not, create a
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`new GitHub issue <https://github.com/GoogleCloudPlatform/gsutil/issues/new>`_.
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To help us diagnose any issues you encounter, when creating a new issue
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please provide these details in addition to the description of your problem:
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- The resource you are attempting to access (bucket name, object name),
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assuming they are not sensitive.
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- The operation you attempted (GET, PUT, etc.)
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- The time and date (including timezone) at which you encountered the problem
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- If you can use gsutil to reproduce your issue, specify the -D option to
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display your request's HTTP details, and provide these details in the
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issue.
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Warning: The gsutil -d, -D, and -DD options will also print the authentication
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header with authentication credentials for your Google Cloud Storage account.
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Make sure to remove any "Authorization:" headers before you post HTTP details
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to the issue. Note also that if you upload files large enough to use resumable
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uploads, the resumable upload IDs are security-sensitive while an upload
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is not yet complete, so should not be posted on public forums.
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If you make any local modifications to gsutil, please make sure to use
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a released copy of gsutil (instead of your locally modified copy) when
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providing the gsutil -D output noted above. We cannot support versions
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of gsutil that include local modifications. (However, we're open to user
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contributions; see "gsutil help dev".)
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<B>BILLING AND ACCOUNT QUESTIONS</B>
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A) For billing documentation, please visit
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https://cloud.google.com/storage/pricing.
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If you want to cancel billing, follow the instructions at
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`Cloud Storage FAQ <https://cloud.google.com/storage/docs/faq#disablebilling>`_.
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Caution: When you disable billing, you also disable the Google Cloud Storage
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service. Make sure you want to disable the Google Cloud Storage service
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before you disable billing.
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B) For support regarding billing, please see
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`billing support <https://support.google.com/cloud/contact/cloud_platform_billing>`_.
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For other questions regarding your account, Terms Of Service, Google
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Cloud Console, or other administration-related questions please see
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`Google Cloud Platform support <https://support.google.com/cloud/answer/6282346#gcp>`_.
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""")
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class CommandOptions(HelpProvider):
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"""Additional help about technical and billing support."""
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# Help specification. See help_provider.py for documentation.
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help_spec = HelpProvider.HelpSpec(
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help_name='support',
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help_name_aliases=[
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'techsupport',
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'tech support',
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'technical support',
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'billing',
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'faq',
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'questions',
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],
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help_type='additional_help',
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help_one_line_summary='Google Cloud Storage Support',
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help_text=_DETAILED_HELP_TEXT,
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subcommand_help_text={},
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)
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